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Usable Feast
Hemingway called his memories of Paris in his youth a Moveable Feast from which he drew comfort and inspiration in later years. I draw inspiration for my work from a Usable Feast of experience, using part UX tradecraft, part technical skills, an empathetic perspective, a curious mind, and a passion for problem-solving, all wrapped in cheerful professionalism and good business sense.
Usability Studies and Analysis
I have conducted numerous usability studies both remotely and in-person on location with multiple age groups from 8 years old to adult. In this example for Fulcrum IT's U.S. Department of Education client, I conducted a major prototype study before the product finalization of a new computer-based assessment, this one for Technology and Engineering Literacy (TEL), I wrote the protocols, designed the tasks and survey, supervised a team of observers and facilitators, and traveled to schools in three states to observe 8th grade students take the prototype assessment. After the study, I conducted the analysis of student surveys, observations, task completion, and typing speed. Recommendations for UI changes and system design from the study results were incorporated into the final assessment. Read more about TEL here: http://nces.ed.gov/nationsreportcard/tel/
Workflows
Two simple examples; often the best place to start along with content inventory and site map analysis.
Wireframes
Possibly the heart-and-soul of UX design, below is a sampling of an iteration through a wireframe development process.
Mockups
Mockups are used for client presentations for final approvals, as well as to guide developers along with functional specs.
Functional Specifications
Communication of design and functionality is critical for a successful development effort. I have a range of functional specification deliverables to draw from depending on what needs to be captured and communicated. I also have experience working with JIRA, Team Foundation Server, and Sharepoint to share and track specs.
User Acceptance Testing
Accurate test scripts are critical to properly test functionality and ensure all requirements have been met. They can also form the basis for training and Help documentation. As the subject-matter expert for the development and liaison to the client and end-users, my role is often as a triage manager to ensure true issues are captured and training issues or misperception of functionality are addressed.
Help Documentation
From simple to complex, when Help documentation properly guides the user through the system, it creates greater satisfaction and reduces calls or emails to support teams.
